explore more nz - new zealand rv rental companies

explore more nz - rv rental new zealand

As New Zealand's low cost campervan and car rental experts we'll help you explore more your own way - not someone else's! Whatever your plan, it's knowing where you're going and discovering the unknown that will make a real New Zealand adventure.

That's where Explore More will help you, with affordable, flexible and reliable car hire and campervan rental throughout New Zealand. With depots in Auckland and Christchurch, a fleet of great vehicles, and over 18 years in the car rental and campervan hire business we'll give you the best possible experience, no matter where you go or how long you stay in NZ.
 

Explore More NZ Rental Terms

Important Information About Your Rental
On arrival you will be required to sign a rental agreement with the operators of Explore More. Here is a summary of their terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for Explore More.

-  The Supplier means the operator of Explore More.
-  The Client is also referred to as the hirer (s) or renter (s).

This document contains a summary of some of the Rental Conditions. For full detailed conditions refer to the rental agreement provided when the vehicle is collected or can be downloaded. Please note all prices quoted in this document are gross and in New Zealand dollars. Rates and conditions are subject to change without notice.

Payment Terms
* The initial deposit paid is non-refundable. Payment will be deducted from your nominated credit card at the time of confirmation.
* The balance payable is due to the supplier upon collection of your vehicle.
* A bond amount  of NZ$3,500 is also due upon arrival (Liability and Bond Reduction Option is available be selected at extra cost). This amount is deducted from your credit card is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. Please read the Terms and Conditions for full details.
Note: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to NZD.

Cancellations Policy
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
•    If cancelled up to 25 days prior to pick-up             No Further Fee
•    If cancelled from 24 to 10 days prior to pick-up         20% of Gross Rental
•    If cancelled 9 to 4 days prior to pick-up             50% of Gross Rental
•    If cancelled 3 days prior or on day of pick up or No-Show             100% of Gross Rental
•    If vehicle is returned early for any reason whatsoever no refund is available for the unused portion of the hire.

Rates and Conditions
Rates and Conditions quoted in our brochures and/or documentation are subject to change without notice. However (subject to changes  in legislation or errors) we will not alter ratesor conditions applicable to your rental once your booking has been confirmed by Explore More unless a booking is amended. Amendments prior to the vehicle collection date will be re-calculated at the rate applicable on the date of amendment. This applies to changing the vehicle type, reducing the number or rental days, changing pick-up dates and/or changing the pick-up or drop-off location. Where the number of rental days is being extended prior to pick-up (days are being added at
the end of the rental with no change to the original pick-up date), the original rate which applied at the time of the original booking, will  apply. Please note all prices are quoted and payable in New Zealand dollars. 

Included In Base Rental Rates:
•    Unlimited kilometres
•    Crockery and Cutlery
•    15% GST
•    Linen and bedding
•    Vehicle liability (liability applies – see the “For Your Protection” section for more information)
•    Customer care 24 hour 7 days per week road service helpline (toll free)
•    All branches have local tourist information and maps available

Base Rental Rates Exclude:
•    Liability Reduction Options
•    Extra Driver Fees  
•    Road User Charge Recovery Fee if applicable
•    Refundable Vehicle Security Deposit
•    Fuel and LPG costs
•    One-way Fees and Location Fees if applicable

Road User Charge Recover Fee (RUCRF)
A Road User Charge Recovery fee (RUCRF) will  be calculated and collected on return of a campervan hire based on the kilometres travelled during the hire and the actual vehicle category. The costs can be obtained  from the Customer Service Representative upon  vehicle collection and/or are available online.  Road User Charges apply to Diesel vehicles only.

Explore More reserves the right to amend the Road User Charge Recovery Fee in response to changes in Government Road User Charges.

Payment of Charges – Joint and Several Liability
All charges and expenses payable by the Customer under this Agreement are due on demand by Explore More including any collection  costs and reasonable legal fees incurred by Explore More. When the Customer comprises of more than one person, each person is liable jointly and severally for all obligations of the Customer pursuant to this Agreement.

Credit and Debit Card Payments
If a credit or debit card is presented as payment, the credit or debit card holder will be jointly and severally liable as a Customer.
The  following credit or debit cards will be accepted: Visa Card and MasterCard.  A non-refundable 2% administration fee will apply to all  Visa and MasterCard transactions. Credit and debit card administration fees also apply to debited Vehicle Security Deposits. Only the hirer’s credit  card  is  acceptable to use for the purpose of  the Vehicle Security Deposit.

When payment  is made by credit or debit card,  the Customer agrees that:
(a) Explore More is irrevocably authorised to complete any documentation and to take any other action to recover from the Customer’s credit or debit card issuer all amounts due by the Customer pursuant to this Agreement, including, but not limited to, any amounts due in respect of damage to the Vehicle or to property of a third party and all other additional charges as they are incurred including all freedom  camping, parking and traffic infringement penalties, road toll fines and associated administration costs;
(b) the Customer will not dispute his/her liability to Explore More for any amount properly due under this Agreement and the Customer  shall indemnify and keep indemnified Explore More against any loss incurred (including legal costs) by reason of notifying the Customer’s credit or debit card issuer of such dispute;
(c) in the event that Explore More elect to accept payment of  the Vehicle Security Deposit by holding a signed and authorised open credit  or debit card voucher which is returned to the Customer at  the completion of  the Rental Period, the Customer agrees that Explore More is entitled to recover payment from the Customer’s credit or debit card issuer pursuant to paragraph (a) in respect of any amounts due which were not known at the time of return of the voucher; and
(d) Explore More may process credit or debit card charges pertaining to the rental after the hire period.

The  Customer acknowledges that all transactions under this Agreement are conducted in New Zealand dollars. Due to exchange rate  fluctuations and bank fees there could be some variance between the amount initially debited against the Customer’s credit or debit card and the amount refunded. Explore More accepts no liability for any such variation.

Personal and Company Cheques
Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by Explore More 14 days prior to commencement of the Rental. Personal or Company cheques are not acceptable as the Vehicle Security Deposit.
 
For Your Protection
New Zealand legislation provides limited coverage for personal injury.  However, this is not a replacement for travel insurance and Explore More strongly recommend that all people travelling in New Zealand take out personal travel insurance. Explore More does not  accept any liability for personal injuries sustained during the rental.

Vehicle Damage – Liability Reduction Options
1. The Customer understands that:
(a) the Vehicle is insured for damage to the vehicle and to the property of a Third Party;
(b) the Customer will have to pay a liability in respect of any damage incurred whilst in the Customers possession;
(c) the liability may be reduced by taking out Liability Reduction coverage.

2. Any Liability Reduction Option is void, and the Customer will be responsible for the total cost of any damage  (as per clause 7) if the  Customer breaches any of the conditions of clause "Use of the Vehicle" and "Exclusions".

3  If no Liability Reduction Option is taken, the Customer is responsible for the first NZ$2,500 of the cost of damage as described in clause 8.

4. With Liability Reduction Option1 the Customer is responsible for  the first NZ$1,500 of  the cost of damage as described in clause 8.

5. When Liability  Reduction Option 2 has been purchased, the customer will not have to pay a liability for any damage to the Vehicle, subject to Clause "Exclusions".

6. The liability applies in respect of each claim, not rental.

7. The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. Where a Third Party is involved the Vehicle Security Deposit will be refunded only if Explore More is successful in  recovering the cost of the damages from the Third Party. Please note that Third Party Claims can take many months to resolve.

8. Damage includes any and all damage to third party property, damage to the rented Vehicle including windscreens, tyres, towing and  recovery costs, theft,  fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the Vehicle is off fleet for
repair.

9. Explore More offers an option to purchase Tyre and Windscreen cover. This option can only be taken in addition to Liability Reduction  Option 2 . Subject  to clauses "Vehicle Damage – Liability Reduction Options" and "Exclusions", where Tyre and Windscreen cover is purchased, the hirer will not have to pay for accidental tyre and windscreen damage.

Liability Reduction Options
Liability Options for drivers 18+ years are as follows:

Standard Liability
Cost per day                                                                        Liability
$NIL                                                                                      NZ$3,500

Liability Reduction Option 1
Cost per day                                                                        Liability reduced to
$20 (maximum charge per hire NZ$1,000)                   NZ$1,500

Liability Reduction Option 2
Cost per day                                                                        Liability reduced to
$30 (maximum charge per hire NZ$1,500)                   NZ$0

EXPLORE MORE STRONGLY RECOMMEND THAT OUR CUSTOMERS TAKE THE LIABILITY REDUCTION OPTION AND TYRE AND WINDSCREEN COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.

Exclusions
The Customer acknowledges that they are responsible for all costs for the following damage irrespective of the Liability Reduction Option that may have been taken. Damage as identified below is specifically excluded from any Liability Reduction Option limitation of liability and the Customer remains fully liable for all costs incurred.
(a) for any damage due to Vehicle use in contravention of clause ‘Use Of The Vehicle’;
(b) tyre and windscreen damage unless tyre and windscreen cover has been purchased in which case accidental damage to tyres and  windscreen is covered; and 
(c) any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the Vehicle) and driving under the influence  of alcohol or drugs and negligence resulting in damage to the hired Vehicle or Third Party Vehicle/property;
(d) for any loss or damage to personal belongings: Explore More recommends the Customer does not leave valuables in the Vehicle and that they take out personal travel insurance;
(e) if the Customer is deemed by local authorities to have been careless, negligent or wilful in failing to abide by the local road rules,  resulting in damage to the hired Vehicle or Third Party vehicle/property; 
(f) the cost to retrieve or recover a Vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned;
(g) the cost to replace keys which have become lost, stolen, or retrieval of keys which have been  locked in the Vehicle;
(h) damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual.  Vehicles are  not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental; 
(i) drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers  who have a licence that is classified as a learners or probationary licence;
(j) any damage caused to the vehicle due to the use of snow chains;
(k) for all costs relating to overhead or underbody damage to the Vehicle however caused and; 
(l) for any cost associated with the incorrect use of fuel (fuel being diesel or petrol), this includes Bio-Diesel which should not be used,  or water or other contamination of fuel. 
   
Vehicle Security Deposit
A Vehicle Security Deposit is required for all hires. On pick-up of the Vehicle,  the Customer agrees to pay a Vehicle Security Deposit. The  Customer authorises Explore More to deduct from the Vehicle Security Deposit any amounts due by them to Explore More arising out of the Agreement. The Vehicle Security Deposit amount is determined by the Liability Reduction Option selected.

Only the Customers credit card is suitable for the purpose of supplying a vehicle security deposit.   

If you do not take Liability Reduction Option 1 or Liability  Reduction 2,  the  Vehicle Security Deposit is NZ$3,500, and is payable by credit card only. The amount will be debited to the Customer’s account immediately.

If  Liability Reduction Option 1 has been taken the Vehicle Security Deposit is NZ$1,500, payable by credit card only. The amount will be debited to the Customer’s account immediately.

If the Liability Reduction Option 2 has been taken the Vehicle Security Deposit is NZ$220 and in this instance an imprint of the renter’s card will be taken.

The Vehicle Security Deposit is fully refundable including the credit card surcharge if the card used to provide the Vehicle Security Deposit is a Visa or MasterCard, provided  the Vehicle is returned on time,  to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol, diesel, and LPG gas). 

Explore More reserves the right to retain a NZ$220 soiling fee if the Vehicle is not returned in a clean condition. This includes smoking  related cleaning, as smoking is not permitted in the Vehicle. The toilet and wastewater tank (if  applicable) must be emptied prior to the  return of the Vehicle, or an additional NZ$125 soiling fee will be retained. 

Except where the Customer has purchased PGO and / or PPF, failure to return the Vehicle with full petrol, diesel and / or LPG tanks will result in refill charges, which will be advised upon return of the Vehicle.

Rental Duration
Rental days are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the Vehicle’s return is counted as the final day.

Minimum rental period is 5 days. Minimum rental period is 10 days for hires between 23 December and 10 January. Minimum rental period is 10 days when a vehicle is being collected  from Auckland and is being returned to Christchurch. Minimum rental period is subject  to change during peak periods.

Late pick-up or early return of the Vehicle does not entitle the Customer to any refund of the unused portion of the rental.

Delivery and Return of the Vehicle
The Customer acknowledges having received the Vehicle in a clean condition, with a full fuel tank.
The Customer will return the Vehicle in a clean condition with a full fuel tank, on the return date, time and location set out in the Rental Agreement.
Failure to adhere to these requirements will result in additional charges.
The Customer acknowledges that Explore More will reasonably determine what, if any, refund may be warranted if the Vehicle is returned  or the Customer ceases to have the use of  the Vehicle prior to the return date.

Depot Hours of Operation
All Explore More depots are open 7 days per week, 0800 to 1630 Monday to Sunday. All depots are closed Christmas Day (25 December). Depot locations are in Auckland City, Auckland Airport, Christchurch Airport and Queenstown Airport.  Operating hours are  subject to change. Please ensure that you allow adequate time to omplete the required paperwork when collecting or returning your vehicle. All vehicles must be collected from and returned to an Explore More Campervan branch.

Transfers
Transfers to and from our Auckland city location are at the customers own expense. 

One-way Rentals
One-way rentals are available between all depot locations.
A One-way fee of NZ$210 is charged for rentals between the North and South islands, regardless of direction where pick-up is between 1 October and 31March.

Wellington & Queenstown 
An additional location fee of NZ$210 applies to all campervans picking up or dropping off in Queenstown. If the pick-up and drop off occurs in the same city, only one location fee will apply. This is in addition to the one-way fee if applicable. 

Additional Products & Services
Picnic chair hire       $18 per rental.
Picnic table hire       $25 per rental.
Gas Bottle re-fill (PGO) cost    $28 per refill. 
Portable hand-held shower hire   $16 per rental.
Portable heater hire       $16 per rental.
Snow chain hire       $36 per rental.
Baby/Booster seat hire     $36 per rental.
First aid kit purchase     $31 per rental.
 
Change of Drop-off Destination
If the Customer wishes to change their dropoff destination, they must first obtain authorisation from Explore More. Subject to the change being approved, an additional charge of up to NZ$700 may apply, which will be notified to you at the time of approval and is required to
be paid immediately via credit card. The fee may apply in all cases irrespective of the reason for location change, except where that Explore More mandates a change in drop off location is enforced.

Rental Extension
If the Customer wishes to extend their rental whilst on hire, they must first obtain authorisation from Explore More. This is subject to availability. The extra cost of an extended rental must be paid by credit card on confirmation of the rental extension, either by telephone or at an Explore More depot. The additional days will be at the Explore More published Rate available at the time of the extension.

Failure to obtain an authorisation for a rental extension will result in a late fee of NZ$150 per day in addition to the daily rental rate and   liability option for each day until  the Vehicle is returned. The daily rental rate charged will be based on the Explore More published Rates available per Vehicle for the extended rental period.

Freedom Camping and Toll and Traffic Offences
1. The Customer is liable for an offence committed during the Rental Period involving the use of  the Vehicle where the offence was: 
(a) a speeding offence, an offence in respect of failure to comply with the directions given by a traffic signal, or a toll offence where such
offences were detected by approved vehicle surveillance equipment;
(b) an offence for parking in any portion of a road in breach of any bylaw of a road controlling authority or Part 6 of the Land Transport (Road User) Rule 2004; or
(c) an offence under section 20(1) of the Freedom Camping  Act  2001 involving the use of the vehicle.

2. The Customer agrees to pay any infringement fee and costs that may become payable because of an infringement notice served on Explore More for any of the offences set out in the above clause 1. (a)-(c), including an administration fee of up to NZ$60 for associated
administration costs.  This administration fee will be applicable per offence.

3. Subject to Explore More complying with the below clause 4 and 5,  the Customer authorises Explore More to debit the Customer’s  credit or debit card for any infringement fees and costs, including any administration fee under the above clause 2.

4. If Explore More receives: 
(a) an infringement notice, Explore More will send the Customer a copy of the infringement notice and this agreement, together with a notification that if Explore More receives a reminder notice in respect of the infringement notice, Explore More will debit the Customer’s
credit or debit card for the amount of the infringement fee (plus an administration fee of up to NZ$60); 
(b) a reminder notice only, Explore More will send the Customer a copy of the reminder notice and this agreement, together with a notification that Explore More will debit the Customer’s credit or debit card for the amount of the infringement fee (plus an administration
fee of up to NZ$60).

5. All notifications under the above clause 4. will be sent to the address provided by the Customer within 5 working days of receipt of the infringement or reminder notice (whichever is applicable).  

6. The Customer has the right to: 
(a) challenge, complain about, query or object  to the alleged offence to which the infringement notice or reminder notice relates, to the issuing enforcement authority.
(b) seek a court hearing within 56 days from the date of issue of the infringement notice or 28 days from the date of issue of the reminder notice.

Licence
A full (non-probationary) resident country driver’s licence must be presented at the time of rental for each nominated driver. If the licence is not in English format, an international driver’s  licence is also required. The original driver’s licence must be shown at the time of pick-up with the driver(s) present.
An extra driver fee applies for each additional drivers licence details added to the rental agreement.

Age Restrictions
Drivers must be 18 years of age or over.

Use of the Vehicle
The Customer agrees that, during the Rental Period, the Customer will not allow the Vehicle to be:
(a) driven otherwise than in a prudent and cautious manner. A single Vehicle rollover is considered a breach of this condition and the Customer will be responsible for the first NZ$7,500 of  the cost of damage as described  in clause 8 of "Vehicle Damage – Liability Reduction Options"  regardless of  fault; The NZ$7,500 is debited from the Customer’s credit card immediately upon notification of accident to Explore More. A single vehicle rollover may include, but is not limited to, a Vehicle that has rolled, tipped or fallen over and this has caused damage to the side and/or roof area of the Vehicle.  
(b) driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law;
(c) left with the ignition key in the Vehicle while it is unoccupied;
(d) damaged by:
(i) submersion in water
(ii) contact with salt water
(iii) creek or river crossing
(iv) driving through flooded areas
(v) beach driving
(e) used for any illegal purpose or in a race, rally or contest;
(f) used to propel or tow any Vehicle or trailer;
(g) used to carry passengers or property for hire or reward;
(h)  used  to  carry  more  persons  and/or  weight than is permitted by any relevant authority, detailed in the Vehicle manual, on the Vehicle or specified in this Agreement;
(i) used to carry volatile liquids, gases, explosives or other corrosive or inflammable material; and
(j) used for transporting and haulage of goods other than what might be reasonably expected of a leisure rental. Where damage to the Vehicle is caused by a breach of this clause, or occurs as a result of a breach of this clause, the hirer shall be responsible for the full cost of repair of all such damage.

Road restrictions apply as follows:
(a) Explore More Vehicles may only be driven on sealed/bitumen or well-maintained roads.
(b) Vehicles are not permitted on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Bluff Road that runs between Kuaotunu and  Matarangi and North of Colville Township (Coromandel Peninsula). During winter it is mandatory to carry snow chains in your vehicle when travelling to Milford Sound. The Customer is responsible for all damage if travelling on these roads as defined in clause 8 of "Vehicle Damage – Liability Reduction Options" .
We value your well-being, and for safety purposes, Explore More reserves the right, at its sole discretion, to restrict  Vehicle movements  in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire
period. Explore More will advise you on pick-up of any travel restrictions known at that time.

Where Explore More mandates a change in drop off location, fees as per Clause "Change of Drop-off Destination" will not apply.

The  Customer shall not make any alterations or additions to the Vehicle without the prior written consent of Explore More.

The Customer will not allow any animals to be carried in the Vehicle, excluding registered guide dogs.

The Customer shall take all reasonable steps to properly maintain the Vehicle, including daily checks of the oil,  water and batteries, and  will contact Explore More immediately should Vehicle warning lights indicate any potential malfunction.

Maintenance and Repairs
Explore More will reimburse Customers for expenditure up to NZ$200 reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle that is not the fault of the Customer.  For repairs costing over NZ$200,  Explore More will need  to be informed and confirm the repair in advance. Repairs will be approved and reimbursement, where applicable, will be granted  provided the Customer was not responsible for the damage. In all cases, GST receipts must be submitted for any repair or the claim will not be paid.
Subject to the terms of the Liability Reduction Option, the Customer will pay for the cost of repairing or replacing tyres damaged during the rental period except if the tyre is defective and is returned by the Customer to Explore More for inspection and is subject  to a warranty claim on the manufacturer.

On-Road Assistance
(a) Any problems associated with the Vehicle, including equipment failure, must be reported to Explore More within 24 hours in order to give Explore More the opportunity to rectify the problem during the rental.Failure to do so will compromise any claims for compensation.  Subject  to clause "Release and Indemnity of Explore More", Explore More reserves the right to not accept liability for any claims submitted after this period.
(b) All Vehicles are registered with the Automobile Association (AA) for 24hr roadside assistance. This service covers any mechanical faults with the Vehicle - for detailed  information  please  refer  to  the  AA  Card  that  is attached  to  your  contract. Please  note  that  the AA does not cover the following and the associated costs will be the responsibility of the Customer; The Vehicle running out of fuel; Keys  being locked inside the Vehicle or lost; Flat batteries caused by incorrect usage of the batteries and/or incorrect usage of any equipment  that requires the batteries in order to operate; A breakdown as a result of damage caused in an accident.
(c) The hirer shall ensure that no persons shall interfere with the distance recorder or speedometer, or except in an emergency any part  of the engine, transmission, braking or suspension system of the Vehicle.
(d) All AA non-mechanical call-outs will incur a call-out charge of NZ$85 plus GST.
(e) The AA service operates 24hrs, however for mechanical repairs outside office hours (including weekends and Public Holidays), some delays may occur. The owner will always endeavour to have the Vehicle repaired in the shortest time possible.
(f) The availability of an Exchange Vehicle is not guaranteed; provision is subject to availability, Customer location, accident liability and  remaining hire duration. Hirer charges may be incurred (see below).  If an Exchange Vehicle is required as a result of an accident, the  hirer is responsible for making their own way to the nearest Explore More depot or pickup location. Explore More may offer the hirer the  option of paying an “Exchange Vehicle Relocation Fee”  to send a driver to deliver the Exchange Vehicle to the hirer’s location. The hirer will pay for any costs relating to delivery of a change-over  Vehicle as a result of any Vehicle accident. This charge applies irrespective of  any Liability Reduction Option taken.
(g) In the event of an accident occurring and an Exchange Vehicle is not available, Explore More will not be liable for any resulting accommodation or living expenses that are incurred.

Procedures in case of Accident
If the Customer is involved in a motor Vehicle accident whilst on hire, the following procedures should be followed:
(A) AT THE ACCIDENT SCENE THE CUSTOMER MUST:
1. Obtain the names and addresses of third parties and any witnesses.
2. Report the accident to police, regardless of estimated damage costs.
3. Not accept blame or insist the other party is at fault.
4. If possible, photograph damage to all Vehicle(s) and registration number(s).
5. Phone the nearest Explore More Depot with the accident’s details within 24 hours.
(B) AT THE DEPOT
1. The Customer must produce their Driver’s Licence and hand over the police report (if applicable) and any supporting photographs.
2. The Customer is required to pay the liability (if applicable) and any other amount due by them in respect of any damage arising from an accident, loss or damage. This amount is payable at the time of reporting ‘the event’ and not at completion of the Rental Period.
3. The Explore More Customer Service Representative will ensure the Motor Vehicle Accident Report is completed clearly and accurately signed by the Customer.
4. Explore More reserves the right to charge the daily rental rate for the period the Vehicle is off fleet for accident repairs.
(C) EXCHANGE VEHICLE
1. The availability of an Exchange Vehicle is not guaranteed; provision is subject to availability, Customer location, accident liability and  remaining hire duration. Customer charges may be incurred (see below).
2. If an Exchange Vehicle is required as a result of an accident,  the Customer is responsible for making their own way to the nearest  Explore More depot or pick-up location at their own cost.
3. Explore More may offer the Customer the option of paying an “Exchange Vehicle Relocation Fee”  to send a driver to deliver the  exchange Vehicle to the Customer’s location.
4. The Customer will pay for any costs relating to delivery of a change over Vehicle as a result of any Single Vehicle Accident. This charge applies irrespective of any Liability Reduction Option taken.
5. A new Vehicle Security Deposit will be  required for the exchange vehicle.
(D) TIME FRAME FOR SETTLEMENT OF CUSTOMER LIABILITY CLAIMS
1. Explore More shall use best endeavours to ensure that any money due back to the Customer is forwarded as quickly as possible, however Third Party claims can take months or even years to resolve. Explore More cannot force the destiny of these claims, and the  Customer acknowledges that handling of these claims is up to Explore More’s Insurer and the Third Party, whether they be insured or not.
2. Explore More agrees to refund any Vehicle Security Deposit refunds applicable within 60 days of receiving final resolution and payment relating to third party claims.
3. For information regarding outstanding claims or Vehicle Security Deposit refunds please contact the Claims Department during office hours. 
4. The Customer agrees to provide all reasonable assistance to Explore More in handling any claim including providing all relevant  information and attending Court to give evidence.
Important Note:
Under no circumstances should theCustomer attempt to start or drive a Vehicle that has been involved in an accident, damaged by  roll-over, water submersion or any other means without permission from Explore More. If the Vehicle is un-driveable after an accident and the Customer would like to have a replacement Vehicle, which will be subject to time, distance and availability, the Customer must make his/her own way  (at  the Customer’s expense) to the nearest Explore More depot. Should the Customer require a change over Vehicle, a  new Vehicle Security Deposit is required and this amount is determined by the Liability Reduction Option.

Release and Indemnity of Explore More
The Customer releases Explore More, its employees and agents, fromany liability to the Customer (regardless of who is at fault), for any loss or damage incurred by the Customer by reason of rental, possession or use of the Vehicle.
The Customer hereby indemnifies and shall keep indemnified Explore More, its employees and agents, against any claims, demands  and expenses (including legal costs) incurred or sustained by them or any of them by reason of the Customers use and/or possession of the Vehicle.
Any indemnity required of  the Customer shall not operate to indemnify Explore More in respect of any negligent act by Explore More. 

Vehicle Availability
Vehicles cannot be requested by make, model or colour, only by Vehicle category.

Explore More will endeavour to supply the Vehicle category selected, however should the Vehicle booked be unavailable through unforeseen circumstances, Explore More reserve the right to substitute an alternative Vehicle without prior notification. The alternative Vehicle shall be as close a substitute for the booked Vehicle as possible. Explore More will reasonably determine what, if any, refund  may be warranted if a Vehicle substitution is required.

Should the Customer decide to voluntarily downgrade their Vehicle type from the category booked, they will not be entitled to a refund.

Title to Vehicle
The Customer acknowledges that Explore More retains title to the Vehicle at all times. The Customer shall not agree, attempt, offer or  purport to sell, assign, sub-let, lend, pledge, mortgage, let on hire or otherwise part with or attempt to part with the personal possession  of or otherwise deal with the Vehicle.

Rental Charges
Total charges as set out in your rental agreement are not final. The Customer  will pay any shortfall in charges to Explore More and the Customer will receive a refund for any overcharges made by Explore More. Wherever possible, any amendment to charges will be notified to the Customer at conclusion of rental, and the Customer agrees to payment of any such charges at that time.

Terminating the Agreement and Repossessing the Vehicle
The Customer acknowledges that Explore More may refuse any rental, terminate this Agreement and/or repossess the Vehicle (and for  that purpose enter upon any premises and remove the Vehicle) at any time, without notification to the Customer, and that the Customer  will pay the reasonable costs of repossessing the Vehicle, including towing charges if:
(a) the Customer is in breach of any material term of  this Agreement, particularly clauses "Use of the Vehicle"  and "Entire Agreement ";
(b) the Customer has obtained the Vehicle through fraud or misrepresentation;
(c) the Vehicle appears to be abandoned;
(d) the Vehicle is not returned on the agreed return date or Explore More reasonably believe that the Vehicle will not be returned on the agreed return date; or
(e) Explore More considers, on reasonable grounds, that the safety of the passengers or the condition of the Vehicle is endangered.

The Customer understands that in the event of such termination or repossession, the Customer has no right to a refund of any part of  the rental charges or the Vehicle Security Deposit.

Proper Law
This Agreement is governed by New Zealand law.

Customer Warranties
The Customer warrants that all information supplied by them to Explore More in connection with this Agreement is true.

Entire Agreement
This Agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this Agreement.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.

Explore More NZ Rental Terms for travel between 01-Apr-2012 and 31-Mar-2013

Important Information About Your Rental
On arrival you will be required to sign a rental agreement with the operators of Explore More. Here is a summary of their terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for Explore More.

-  The Supplier means the operator of Explore More.
-  The Client is also referred to as the hirer (s) or renter (s).

This document contains a summary of some of the Rental Conditions. For full detailed conditions refer to the rental agreement provided when the vehicle is collected or can be downloaded. Please note all prices quoted in this document are gross and in New Zealand dollars. Rates and conditions are subject to change without notice.

Payment Terms
* The initial deposit paid is non-refundable. Payment will be deducted from your nominated credit card at the time of confirmation.
* The balance payable is due to the supplier upon collection of your vehicle.
* A bond amount  of NZ$3,500 is also due upon arrival (Liability and Bond Reduction Option is available be selected at extra cost). This amount is deducted from your credit card is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. Please read the Terms and Conditions for full details.
Note: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to NZD.

Cancellations Policy
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
•    If cancelled up to 25 days prior to pick-up             No Further Fee
•    If cancelled from 24 to 10 days prior to pick-up         20% of Gross Rental
•    If cancelled 9 to 4 days prior to pick-up             50% of Gross Rental
•    If cancelled 3 days prior or on day of pick up or No-Show             100% of Gross Rental
•    If vehicle is returned early for any reason whatsoever no refund is available for the unused portion of the hire.

Rates and Conditions
Rates and Conditions quoted in our brochures and/or documentation are subject to change without notice. However (subject to changes  in legislation or errors) we will not alter ratesor conditions applicable to your rental once your booking has been confirmed by Explore More unless a booking is amended. Amendments prior to the vehicle collection date will be re-calculated at the rate applicable on the date of amendment. This applies to changing the vehicle type, reducing the number or rental days, changing pick-up dates and/or changing the pick-up or drop-off location. Where the number of rental days is being extended prior to pick-up (days are being added at
the end of the rental with no change to the original pick-up date), the original rate which applied at the time of the original booking, will  apply. Please note all prices are quoted and payable in New Zealand dollars. 

Included In Base Rental Rates:
•    Unlimited kilometres
•    Crockery and Cutlery
•    15% GST
•    Linen and bedding
•    Vehicle liability (liability applies – see the “For Your Protection” section for more information)
•    Customer care 24 hour 7 days per week road service helpline (toll free)
•    All branches have local tourist information and maps available

Base Rental Rates Exclude:
•    Liability Reduction Options
•    Extra Driver Fees  
•    Road User Charge Recovery Fee if applicable
•    Refundable Vehicle Security Deposit
•    Fuel and LPG costs
•    One-way Fees and Location Fees if applicable

Road User Charge Recover Fee (RUCRF)
A Road User Charge Recovery fee (RUCRF) will  be calculated and collected on return of a campervan hire based on the kilometres travelled during the hire and the actual vehicle category. The costs can be obtained  from the Customer Service Representative upon  vehicle collection and/or are available online.  Road User Charges apply to Diesel vehicles only.

Explore More reserves the right to amend the Road User Charge Recovery Fee in response to changes in Government Road User Charges.

Payment of Charges – Joint and Several Liability
All charges and expenses payable by the Customer under this Agreement are due on demand by Explore More including any collection  costs and reasonable legal fees incurred by Explore More. When the Customer comprises of more than one person, each person is liable jointly and severally for all obligations of the Customer pursuant to this Agreement.

Credit and Debit Card Payments
If a credit or debit card is presented as payment, the credit or debit card holder will be jointly and severally liable as a Customer.
The  following credit or debit cards will be accepted: Visa Card and MasterCard.  A non-refundable 2% administration fee will apply to all  Visa and MasterCard transactions. Credit and debit card administration fees also apply to debited Vehicle Security Deposits. Only the hirer’s credit  card  is  acceptable to use for the purpose of  the Vehicle Security Deposit.

When payment  is made by credit or debit card,  the Customer agrees that:
(a) Explore More is irrevocably authorised to complete any documentation and to take any other action to recover from the Customer’s credit or debit card issuer all amounts due by the Customer pursuant to this Agreement, including, but not limited to, any amounts due in respect of damage to the Vehicle or to property of a third party and all other additional charges as they are incurred including all freedom  camping, parking and traffic infringement penalties, road toll fines and associated administration costs;
(b) the Customer will not dispute his/her liability to Explore More for any amount properly due under this Agreement and the Customer  shall indemnify and keep indemnified Explore More against any loss incurred (including legal costs) by reason of notifying the Customer’s credit or debit card issuer of such dispute;
(c) in the event that Explore More elect to accept payment of  the Vehicle Security Deposit by holding a signed and authorised open credit  or debit card voucher which is returned to the Customer at  the completion of  the Rental Period, the Customer agrees that Explore More is entitled to recover payment from the Customer’s credit or debit card issuer pursuant to paragraph (a) in respect of any amounts due which were not known at the time of return of the voucher; and
(d) Explore More may process credit or debit card charges pertaining to the rental after the hire period.

The  Customer acknowledges that all transactions under this Agreement are conducted in New Zealand dollars. Due to exchange rate  fluctuations and bank fees there could be some variance between the amount initially debited against the Customer’s credit or debit card and the amount refunded. Explore More accepts no liability for any such variation.

Personal and Company Cheques
Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by Explore More 14 days prior to commencement of the Rental. Personal or Company cheques are not acceptable as the Vehicle Security Deposit.
 
For Your Protection
New Zealand legislation provides limited coverage for personal injury.  However, this is not a replacement for travel insurance and Explore More strongly recommend that all people travelling in New Zealand take out personal travel insurance. Explore More does not  accept any liability for personal injuries sustained during the rental.

Vehicle Damage – Liability Reduction Options
1. The Customer understands that:
(a) the Vehicle is insured for damage to the vehicle and to the property of a Third Party;
(b) the Customer will have to pay a liability in respect of any damage incurred whilst in the Customers possession;
(c) the liability may be reduced by taking out Liability Reduction coverage.

2. Any Liability Reduction Option is void, and the Customer will be responsible for the total cost of any damage  (as per clause 7) if the  Customer breaches any of the conditions of clause "Use of the Vehicle" and "Exclusions".

3  If no Liability Reduction Option is taken, the Customer is responsible for the first NZ$2,500 of the cost of damage as described in clause 8.

4. With Liability Reduction Option1 the Customer is responsible for  the first NZ$1,500 of  the cost of damage as described in clause 8.

5. When Liability  Reduction Option 2 has been purchased, the customer will not have to pay a liability for any damage to the Vehicle, subject to Clause "Exclusions".

6. The liability applies in respect of each claim, not rental.

7. The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. Where a Third Party is involved the Vehicle Security Deposit will be refunded only if Explore More is successful in  recovering the cost of the damages from the Third Party. Please note that Third Party Claims can take many months to resolve.

8. Damage includes any and all damage to third party property, damage to the rented Vehicle including windscreens, tyres, towing and  recovery costs, theft,  fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the Vehicle is off fleet for
repair.

9. Explore More offers an option to purchase Tyre and Windscreen cover. This option can only be taken in addition to Liability Reduction  Option 2 . Subject  to clauses "Vehicle Damage – Liability Reduction Options" and "Exclusions", where Tyre and Windscreen cover is purchased, the hirer will not have to pay for accidental tyre and windscreen damage.

Liability Reduction Options
Liability Options for drivers 18+ years are as follows:

Standard Liability
Cost per day                                                                        Liability
$NIL                                                                                      NZ$3,500

Liability Reduction Option 1
Cost per day                                                                        Liability reduced to
$20 (maximum charge per hire NZ$1,000)                   NZ$1,500

Liability Reduction Option 2
Cost per day                                                                        Liability reduced to
$30 (maximum charge per hire NZ$1,500)                   NZ$0

EXPLORE MORE STRONGLY RECOMMEND THAT OUR CUSTOMERS TAKE THE LIABILITY REDUCTION OPTION AND TYRE AND WINDSCREEN COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.

Exclusions
The Customer acknowledges that they are responsible for all costs for the following damage irrespective of the Liability Reduction Option that may have been taken. Damage as identified below is specifically excluded from any Liability Reduction Option limitation of liability and the Customer remains fully liable for all costs incurred.
(a) for any damage due to Vehicle use in contravention of clause ‘Use Of The Vehicle’;
(b) tyre and windscreen damage unless tyre and windscreen cover has been purchased in which case accidental damage to tyres and  windscreen is covered; and 
(c) any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the Vehicle) and driving under the influence  of alcohol or drugs and negligence resulting in damage to the hired Vehicle or Third Party Vehicle/property;
(d) for any loss or damage to personal belongings: Explore More recommends the Customer does not leave valuables in the Vehicle and that they take out personal travel insurance;
(e) if the Customer is deemed by local authorities to have been careless, negligent or wilful in failing to abide by the local road rules,  resulting in damage to the hired Vehicle or Third Party vehicle/property; 
(f) the cost to retrieve or recover a Vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned;
(g) the cost to replace keys which have become lost, stolen, or retrieval of keys which have been  locked in the Vehicle;
(h) damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual.  Vehicles are  not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental; 
(i) drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers  who have a licence that is classified as a learners or probationary licence;
(j) any damage caused to the vehicle due to the use of snow chains;
(k) for all costs relating to overhead or underbody damage to the Vehicle however caused and; 
(l) for any cost associated with the incorrect use of fuel (fuel being diesel or petrol), this includes Bio-Diesel which should not be used,  or water or other contamination of fuel. 
   
Vehicle Security Deposit
A Vehicle Security Deposit is required for all hires. On pick-up of the Vehicle,  the Customer agrees to pay a Vehicle Security Deposit. The  Customer authorises Explore More to deduct from the Vehicle Security Deposit any amounts due by them to Explore More arising out of the Agreement. The Vehicle Security Deposit amount is determined by the Liability Reduction Option selected.

Only the Customers credit card is suitable for the purpose of supplying a vehicle security deposit.   

If you do not take Liability Reduction Option 1 or Liability  Reduction 2,  the  Vehicle Security Deposit is NZ$3,500, and is payable by credit card only. The amount will be debited to the Customer’s account immediately.

If  Liability Reduction Option 1 has been taken the Vehicle Security Deposit is NZ$1,500, payable by credit card only. The amount will be debited to the Customer’s account immediately.

If the Liability Reduction Option 2 has been taken the Vehicle Security Deposit is NZ$220 and in this instance an imprint of the renter’s card will be taken.

The Vehicle Security Deposit is fully refundable including the credit card surcharge if the card used to provide the Vehicle Security Deposit is a Visa or MasterCard, provided  the Vehicle is returned on time,  to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol, diesel, and LPG gas). 

Explore More reserves the right to retain a NZ$220 soiling fee if the Vehicle is not returned in a clean condition. This includes smoking  related cleaning, as smoking is not permitted in the Vehicle. The toilet and wastewater tank (if  applicable) must be emptied prior to the  return of the Vehicle, or an additional NZ$125 soiling fee will be retained. 

Except where the Customer has purchased PGO and / or PPF, failure to return the Vehicle with full petrol, diesel and / or LPG tanks will result in refill charges, which will be advised upon return of the Vehicle.

Rental Duration
Rental days are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the Vehicle’s return is counted as the final day.

Minimum rental period is 5 days. Minimum rental period is 10 days for hires between 23 December and 10 January. Minimum rental period is 10 days when a vehicle is being collected  from Auckland and is being returned to Christchurch. Minimum rental period is subject  to change during peak periods.

Late pick-up or early return of the Vehicle does not entitle the Customer to any refund of the unused portion of the rental.

Delivery and Return of the Vehicle
The Customer acknowledges having received the Vehicle in a clean condition, with a full fuel tank.
The Customer will return the Vehicle in a clean condition with a full fuel tank, on the return date, time and location set out in the Rental Agreement.
Failure to adhere to these requirements will result in additional charges.
The Customer acknowledges that Explore More will reasonably determine what, if any, refund may be warranted if the Vehicle is returned  or the Customer ceases to have the use of  the Vehicle prior to the return date.

Depot Hours of Operation
All Explore More depots are open 7 days per week, 0800 to 1630 Monday to Sunday. All depots are closed Christmas Day (25 December). Depot locations are in Auckland City, Auckland Airport, Christchurch Airport and Queenstown Airport.  Operating hours are  subject to change. Please ensure that you allow adequate time to omplete the required paperwork when collecting or returning your vehicle. All vehicles must be collected from and returned to an Explore More Campervan branch.

Transfers
Transfers to and from our Auckland city location are at the customers own expense. 

One-way Rentals
One-way rentals are available between all depot locations.
A One-way fee of NZ$210 is charged for rentals between the North and South islands, regardless of direction where pick-up is between 1 October and 31March.

Wellington & Queenstown 
An additional location fee of NZ$210 applies to all campervans picking up or dropping off in Queenstown. If the pick-up and drop off occurs in the same city, only one location fee will apply. This is in addition to the one-way fee if applicable. 

Additional Products & Services
Picnic chair hire       $18 per rental.
Picnic table hire       $25 per rental.
Gas Bottle re-fill (PGO) cost    $28 per refill. 
Portable hand-held shower hire   $16 per rental.
Portable heater hire       $16 per rental.
Snow chain hire       $36 per rental.
Baby/Booster seat hire     $36 per rental.
First aid kit purchase     $31 per rental.
 
Change of Drop-off Destination
If the Customer wishes to change their dropoff destination, they must first obtain authorisation from Explore More. Subject to the change being approved, an additional charge of up to NZ$700 may apply, which will be notified to you at the time of approval and is required to
be paid immediately via credit card. The fee may apply in all cases irrespective of the reason for location change, except where that Explore More mandates a change in drop off location is enforced.

Rental Extension
If the Customer wishes to extend their rental whilst on hire, they must first obtain authorisation from Explore More. This is subject to availability. The extra cost of an extended rental must be paid by credit card on confirmation of the rental extension, either by telephone or at an Explore More depot. The additional days will be at the Explore More published Rate available at the time of the extension.

Failure to obtain an authorisation for a rental extension will result in a late fee of NZ$150 per day in addition to the daily rental rate and   liability option for each day until  the Vehicle is returned. The daily rental rate charged will be based on the Explore More published Rates available per Vehicle for the extended rental period.

Freedom Camping and Toll and Traffic Offences
1. The Customer is liable for an offence committed during the Rental Period involving the use of  the Vehicle where the offence was: 
(a) a speeding offence, an offence in respect of failure to comply with the directions given by a traffic signal, or a toll offence where such
offences were detected by approved vehicle surveillance equipment;
(b) an offence for parking in any portion of a road in breach of any bylaw of a road controlling authority or Part 6 of the Land Transport (Road User) Rule 2004; or
(c) an offence under section 20(1) of the Freedom Camping  Act  2001 involving the use of the vehicle.

2. The Customer agrees to pay any infringement fee and costs that may become payable because of an infringement notice served on Explore More for any of the offences set out in the above clause 1. (a)-(c), including an administration fee of up to NZ$60 for associated
administration costs.  This administration fee will be applicable per offence.

3. Subject to Explore More complying with the below clause 4 and 5,  the Customer authorises Explore More to debit the Customer’s  credit or debit card for any infringement fees and costs, including any administration fee under the above clause 2.

4. If Explore More receives: 
(a) an infringement notice, Explore More will send the Customer a copy of the infringement notice and this agreement, together with a notification that if Explore More receives a reminder notice in respect of the infringement notice, Explore More will debit the Customer’s
credit or debit card for the amount of the infringement fee (plus an administration fee of up to NZ$60); 
(b) a reminder notice only, Explore More will send the Customer a copy of the reminder notice and this agreement, together with a notification that Explore More will debit the Customer’s credit or debit card for the amount of the infringement fee (plus an administration
fee of up to NZ$60).

5. All notifications under the above clause 4. will be sent to the address provided by the Customer within 5 working days of receipt of the infringement or reminder notice (whichever is applicable).  

6. The Customer has the right to: 
(a) challenge, complain about, query or object  to the alleged offence to which the infringement notice or reminder notice relates, to the issuing enforcement authority.
(b) seek a court hearing within 56 days from the date of issue of the infringement notice or 28 days from the date of issue of the reminder notice.

Licence
A full (non-probationary) resident country driver’s licence must be presented at the time of rental for each nominated driver. If the licence is not in English format, an international driver’s  licence is also required. The original driver’s licence must be shown at the time of pick-up with the driver(s) present.
An extra driver fee applies for each additional drivers licence details added to the rental agreement.

Age Restrictions
Drivers must be 18 years of age or over.

Use of the Vehicle
The Customer agrees that, during the Rental Period, the Customer will not allow the Vehicle to be:
(a) driven otherwise than in a prudent and cautious manner. A single Vehicle rollover is considered a breach of this condition and the Customer will be responsible for the first NZ$7,500 of  the cost of damage as described  in clause 8 of "Vehicle Damage – Liability Reduction Options"  regardless of  fault; The NZ$7,500 is debited from the Customer’s credit card immediately upon notification of accident to Explore More. A single vehicle rollover may include, but is not limited to, a Vehicle that has rolled, tipped or fallen over and this has caused damage to the side and/or roof area of the Vehicle.  
(b) driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law;
(c) left with the ignition key in the Vehicle while it is unoccupied;
(d) damaged by:
(i) submersion in water
(ii) contact with salt water
(iii) creek or river crossing
(iv) driving through flooded areas
(v) beach driving
(e) used for any illegal purpose or in a race, rally or contest;
(f) used to propel or tow any Vehicle or trailer;
(g) used to carry passengers or property for hire or reward;
(h)  used  to  carry  more  persons  and/or  weight than is permitted by any relevant authority, detailed in the Vehicle manual, on the Vehicle or specified in this Agreement;
(i) used to carry volatile liquids, gases, explosives or other corrosive or inflammable material; and
(j) used for transporting and haulage of goods other than what might be reasonably expected of a leisure rental. Where damage to the Vehicle is caused by a breach of this clause, or occurs as a result of a breach of this clause, the hirer shall be responsible for the full cost of repair of all such damage.

Road restrictions apply as follows:
(a) Explore More Vehicles may only be driven on sealed/bitumen or well-maintained roads.
(b) Vehicles are not permitted on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Bluff Road that runs between Kuaotunu and  Matarangi and North of Colville Township (Coromandel Peninsula). During winter it is mandatory to carry snow chains in your vehicle when travelling to Milford Sound. The Customer is responsible for all damage if travelling on these roads as defined in clause 8 of "Vehicle Damage – Liability Reduction Options" .
We value your well-being, and for safety purposes, Explore More reserves the right, at its sole discretion, to restrict  Vehicle movements  in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire
period. Explore More will advise you on pick-up of any travel restrictions known at that time.

Where Explore More mandates a change in drop off location, fees as per Clause "Change of Drop-off Destination" will not apply.

The  Customer shall not make any alterations or additions to the Vehicle without the prior written consent of Explore More.

The Customer will not allow any animals to be carried in the Vehicle, excluding registered guide dogs.

The Customer shall take all reasonable steps to properly maintain the Vehicle, including daily checks of the oil,  water and batteries, and  will contact Explore More immediately should Vehicle warning lights indicate any potential malfunction.

Maintenance and Repairs
Explore More will reimburse Customers for expenditure up to NZ$200 reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle that is not the fault of the Customer.  For repairs costing over NZ$200,  Explore More will need  to be informed and confirm the repair in advance. Repairs will be approved and reimbursement, where applicable, will be granted  provided the Customer was not responsible for the damage. In all cases, GST receipts must be submitted for any repair or the claim will not be paid.
Subject to the terms of the Liability Reduction Option, the Customer will pay for the cost of repairing or replacing tyres damaged during the rental period except if the tyre is defective and is returned by the Customer to Explore More for inspection and is subject  to a warranty claim on the manufacturer.

On-Road Assistance
(a) Any problems associated with the Vehicle, including equipment failure, must be reported to Explore More within 24 hours in order to give Explore More the opportunity to rectify the problem during the rental.Failure to do so will compromise any claims for compensation.  Subject  to clause "Release and Indemnity of Explore More", Explore More reserves the right to not accept liability for any claims submitted after this period.
(b) All Vehicles are registered with the Automobile Association (AA) for 24hr roadside assistance. This service covers any mechanical faults with the Vehicle - for detailed  information  please  refer  to  the  AA  Card  that  is attached  to  your  contract. Please  note  that  the AA does not cover the following and the associated costs will be the responsibility of the Customer; The Vehicle running out of fuel; Keys  being locked inside the Vehicle or lost; Flat batteries caused by incorrect usage of the batteries and/or incorrect usage of any equipment  that requires the batteries in order to operate; A breakdown as a result of damage caused in an accident.
(c) The hirer shall ensure that no persons shall interfere with the distance recorder or speedometer, or except in an emergency any part  of the engine, transmission, braking or suspension system of the Vehicle.
(d) All AA non-mechanical call-outs will incur a call-out charge of NZ$85 plus GST.
(e) The AA service operates 24hrs, however for mechanical repairs outside office hours (including weekends and Public Holidays), some delays may occur. The owner will always endeavour to have the Vehicle repaired in the shortest time possible.
(f) The availability of an Exchange Vehicle is not guaranteed; provision is subject to availability, Customer location, accident liability and  remaining hire duration. Hirer charges may be incurred (see below).  If an Exchange Vehicle is required as a result of an accident, the  hirer is responsible for making their own way to the nearest Explore More depot or pickup location. Explore More may offer the hirer the  option of paying an “Exchange Vehicle Relocation Fee”  to send a driver to deliver the Exchange Vehicle to the hirer’s location. The hirer will pay for any costs relating to delivery of a change-over  Vehicle as a result of any Vehicle accident. This charge applies irrespective of  any Liability Reduction Option taken.
(g) In the event of an accident occurring and an Exchange Vehicle is not available, Explore More will not be liable for any resulting accommodation or living expenses that are incurred.

Procedures in case of Accident
If the Customer is involved in a motor Vehicle accident whilst on hire, the following procedures should be followed:
(A) AT THE ACCIDENT SCENE THE CUSTOMER MUST:
1. Obtain the names and addresses of third parties and any witnesses.
2. Report the accident to police, regardless of estimated damage costs.
3. Not accept blame or insist the other party is at fault.
4. If possible, photograph damage to all Vehicle(s) and registration number(s).
5. Phone the nearest Explore More Depot with the accident’s details within 24 hours.
(B) AT THE DEPOT
1. The Customer must produce their Driver’s Licence and hand over the police report (if applicable) and any supporting photographs.
2. The Customer is required to pay the liability (if applicable) and any other amount due by them in respect of any damage arising from an accident, loss or damage. This amount is payable at the time of reporting ‘the event’ and not at completion of the Rental Period.
3. The Explore More Customer Service Representative will ensure the Motor Vehicle Accident Report is completed clearly and accurately signed by the Customer.
4. Explore More reserves the right to charge the daily rental rate for the period the Vehicle is off fleet for accident repairs.
(C) EXCHANGE VEHICLE
1. The availability of an Exchange Vehicle is not guaranteed; provision is subject to availability, Customer location, accident liability and  remaining hire duration. Customer charges may be incurred (see below).
2. If an Exchange Vehicle is required as a result of an accident,  the Customer is responsible for making their own way to the nearest  Explore More depot or pick-up location at their own cost.
3. Explore More may offer the Customer the option of paying an “Exchange Vehicle Relocation Fee”  to send a driver to deliver the  exchange Vehicle to the Customer’s location.
4. The Customer will pay for any costs relating to delivery of a change over Vehicle as a result of any Single Vehicle Accident. This charge applies irrespective of any Liability Reduction Option taken.
5. A new Vehicle Security Deposit will be  required for the exchange vehicle.
(D) TIME FRAME FOR SETTLEMENT OF CUSTOMER LIABILITY CLAIMS
1. Explore More shall use best endeavours to ensure that any money due back to the Customer is forwarded as quickly as possible, however Third Party claims can take months or even years to resolve. Explore More cannot force the destiny of these claims, and the  Customer acknowledges that handling of these claims is up to Explore More’s Insurer and the Third Party, whether they be insured or not.
2. Explore More agrees to refund any Vehicle Security Deposit refunds applicable within 60 days of receiving final resolution and payment relating to third party claims.
3. For information regarding outstanding claims or Vehicle Security Deposit refunds please contact the Claims Department during office hours. 
4. The Customer agrees to provide all reasonable assistance to Explore More in handling any claim including providing all relevant  information and attending Court to give evidence.
Important Note:
Under no circumstances should theCustomer attempt to start or drive a Vehicle that has been involved in an accident, damaged by  roll-over, water submersion or any other means without permission from Explore More. If the Vehicle is un-driveable after an accident and the Customer would like to have a replacement Vehicle, which will be subject to time, distance and availability, the Customer must make his/her own way  (at  the Customer’s expense) to the nearest Explore More depot. Should the Customer require a change over Vehicle, a  new Vehicle Security Deposit is required and this amount is determined by the Liability Reduction Option.

Release and Indemnity of Explore More
The Customer releases Explore More, its employees and agents, fromany liability to the Customer (regardless of who is at fault), for any loss or damage incurred by the Customer by reason of rental, possession or use of the Vehicle.
The Customer hereby indemnifies and shall keep indemnified Explore More, its employees and agents, against any claims, demands  and expenses (including legal costs) incurred or sustained by them or any of them by reason of the Customers use and/or possession of the Vehicle.
Any indemnity required of  the Customer shall not operate to indemnify Explore More in respect of any negligent act by Explore More. 

Vehicle Availability
Vehicles cannot be requested by make, model or colour, only by Vehicle category.

Explore More will endeavour to supply the Vehicle category selected, however should the Vehicle booked be unavailable through unforeseen circumstances, Explore More reserve the right to substitute an alternative Vehicle without prior notification. The alternative Vehicle shall be as close a substitute for the booked Vehicle as possible. Explore More will reasonably determine what, if any, refund  may be warranted if a Vehicle substitution is required.

Should the Customer decide to voluntarily downgrade their Vehicle type from the category booked, they will not be entitled to a refund.

Title to Vehicle
The Customer acknowledges that Explore More retains title to the Vehicle at all times. The Customer shall not agree, attempt, offer or  purport to sell, assign, sub-let, lend, pledge, mortgage, let on hire or otherwise part with or attempt to part with the personal possession  of or otherwise deal with the Vehicle.

Rental Charges
Total charges as set out in your rental agreement are not final. The Customer  will pay any shortfall in charges to Explore More and the Customer will receive a refund for any overcharges made by Explore More. Wherever possible, any amendment to charges will be notified to the Customer at conclusion of rental, and the Customer agrees to payment of any such charges at that time.

Terminating the Agreement and Repossessing the Vehicle
The Customer acknowledges that Explore More may refuse any rental, terminate this Agreement and/or repossess the Vehicle (and for  that purpose enter upon any premises and remove the Vehicle) at any time, without notification to the Customer, and that the Customer  will pay the reasonable costs of repossessing the Vehicle, including towing charges if:
(a) the Customer is in breach of any material term of  this Agreement, particularly clauses "Use of the Vehicle"  and "Entire Agreement ";
(b) the Customer has obtained the Vehicle through fraud or misrepresentation;
(c) the Vehicle appears to be abandoned;
(d) the Vehicle is not returned on the agreed return date or Explore More reasonably believe that the Vehicle will not be returned on the agreed return date; or
(e) Explore More considers, on reasonable grounds, that the safety of the passengers or the condition of the Vehicle is endangered.

The Customer understands that in the event of such termination or repossession, the Customer has no right to a refund of any part of  the rental charges or the Vehicle Security Deposit.

Proper Law
This Agreement is governed by New Zealand law.

Customer Warranties
The Customer warrants that all information supplied by them to Explore More in connection with this Agreement is true.

Entire Agreement
This Agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this Agreement.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.

Explore More NZ Insurance

For Your Protection
New Zealand legislation provides limited coverage for personal injury.  However, this is not a replacement for travel insurance and Explore More strongly recommend that all people travelling in New Zealand take out personal travel insurance. Explore More does not  accept any liability for personal injuries sustained during the rental.

Vehicle Damage – Liability Reduction Options
1. The Customer understands that:
(a) the Vehicle is insured for damage to the vehicle and to the property of a Third Party;
(b) the Customer will have to pay a liability in respect of any damage incurred whilst in the Customers possession;
(c) the liability may be reduced by taking out Liability Reduction coverage.

2. Any Liability Reduction Option is void, and the Customer will be responsible for the total cost of any damage  (as per clause 7) if the  Customer breaches any of the conditions of clause "Use of the Vehicle" and "Exclusions".

3  If no Liability Reduction Option is taken, the Customer is responsible for the first NZ$2,500 of the cost of damage as described in clause 8.

4. With Liability Reduction Option1 the Customer is responsible for  the first NZ$1,500 of  the cost of damage as described in clause 8.

5. When Liability  Reduction Option 2 has been purchased, the customer will not have to pay a liability for any damage to the Vehicle, subject to Clause "Exclusions".

6. The liability applies in respect of each claim, not rental.

7. The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. Where a Third Party is involved the Vehicle Security Deposit will be refunded only if Explore More is successful in  recovering the cost of the damages from the Third Party. Please note that Third Party Claims can take many months to resolve.

8. Damage includes any and all damage to third party property, damage to the rented Vehicle including windscreens, tyres, towing and  recovery costs, theft,  fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the Vehicle is off fleet for
repair.

9. Explore More offers an option to purchase Tyre and Windscreen cover. This option can only be taken in addition to Liability Reduction  Option 2 . Subject  to clauses "Vehicle Damage – Liability Reduction Options" and "Exclusions", where Tyre and Windscreen cover is purchased, the hirer will not have to pay for accidental tyre and windscreen damage.

Liability Reduction Options
Liability Options for drivers 18+ years are as follows:

Standard Liability
Cost per day                                                                        Liability
$NIL                                                                                      NZ$3,500

Liability Reduction Option 1
Cost per day                                                                        Liability reduced to
$20 (maximum charge per hire NZ$1,000)                   NZ$1,500

Liability Reduction Option 2
Cost per day                                                                        Liability reduced to
$30 (maximum charge per hire NZ$1,500)                   NZ$0

EXPLORE MORE STRONGLY RECOMMEND THAT OUR CUSTOMERS TAKE THE LIABILITY REDUCTION OPTION AND TYRE AND WINDSCREEN COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.

Exclusions
The Customer acknowledges that they are responsible for all costs for the following damage irrespective of the Liability Reduction Option that may have been taken. Damage as identified below is specifically excluded from any Liability Reduction Option limitation of liability and the Customer remains fully liable for all costs incurred.
(a) for any damage due to Vehicle use in contravention of clause ‘Use Of The Vehicle’;
(b) tyre and windscreen damage unless tyre and windscreen cover has been purchased in which case accidental damage to tyres and  windscreen is covered; and 
(c) any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the Vehicle) and driving under the influence  of alcohol or drugs and negligence resulting in damage to the hired Vehicle or Third Party Vehicle/property;
(d) for any loss or damage to personal belongings: Explore More recommends the Customer does not leave valuables in the Vehicle and that they take out personal travel insurance;
(e) if the Customer is deemed by local authorities to have been careless, negligent or wilful in failing to abide by the local road rules,  resulting in damage to the hired Vehicle or Third Party vehicle/property; 
(f) the cost to retrieve or recover a Vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned;
(g) the cost to replace keys which have become lost, stolen, or retrieval of keys which have been  locked in the Vehicle;
(h) damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual.  Vehicles are  not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental; 
(i) drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers  who have a licence that is classified as a learners or probationary licence;
(j) any damage caused to the vehicle due to the use of snow chains;
(k) for all costs relating to overhead or underbody damage to the Vehicle however caused and; 
(l) for any cost associated with the incorrect use of fuel (fuel being diesel or petrol), this includes Bio-Diesel which should not be used,  or water or other contamination of fuel. 
   
Vehicle Security Deposit
A Vehicle Security Deposit is required for all hires. On pick-up of the Vehicle,  the Customer agrees to pay a Vehicle Security Deposit. The  Customer authorises Explore More to deduct from the Vehicle Security Deposit any amounts due by them to Explore More arising out of the Agreement. The Vehicle Security Deposit amount is determined by the Liability Reduction Option selected.

Only the Customers credit card is suitable for the purpose of supplying a vehicle security deposit.   

If you do not take Liability Reduction Option 1 or Liability  Reduction 2,  the  Vehicle Security Deposit is NZ$3,500, and is payable by credit card only. The amount will be debited to the Customer’s account immediately.

If  Liability Reduction Option 1 has been taken the Vehicle Security Deposit is NZ$1,500, payable by credit card only. The amount will be debited to the Customer’s account immediately.

If the Liability Reduction Option 2 has been taken the Vehicle Security Deposit is NZ$220 and in this instance an imprint of the renter’s card will be taken.

The Vehicle Security Deposit is fully refundable including the credit card surcharge if the card used to provide the Vehicle Security Deposit is a Visa or MasterCard, provided  the Vehicle is returned on time,  to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol, diesel, and LPG gas). 

Explore More reserves the right to retain a NZ$220 soiling fee if the Vehicle is not returned in a clean condition. This includes smoking  related cleaning, as smoking is not permitted in the Vehicle. The toilet and wastewater tank (if  applicable) must be emptied prior to the  return of the Vehicle, or an additional NZ$125 soiling fee will be retained. 

Except where the Customer has purchased PGO and / or PPF, failure to return the Vehicle with full petrol, diesel and / or LPG tanks will result in refill charges, which will be advised upon return of the Vehicle.